PT Instruments Pvt. Ltd.

LEMO is a multinational connector manufacturer with headquarters and factories in Switzerland since 1946 and 20 subsidiaries with a staff of 1800 and distributors worldwide. In 2014 LEMO acquired the American Company Northwire Inc., manufacturer of custom and special cables. Our business philosophy is to propose ever improving and complete solutions to our international customers. LEMO is looking, for a location in Mumbai, an 

Online Chat Agent (Technical Support)


Duties and Responsibilities:
  • Provides technical support and advice on connector or cable solutions
  • Excellent communication skills.
  • Ability to remain claim under pressure 
  • Extremely dependable, responsible, and punctual 
  • Answer customer questions and redirect to appropriate point of sales
  • Be a representative of the LEMO, REDEL and NORTHWIRE brands 
  • Follow up of live chat tickets (database enquiry)
  • Consolidate customer details in database
Qualifications:
  • Strong attention to detail, time management, and organizational skills.
  • Ability to handle customers with tact and diplomacy
  • Working knowledge of Microsoft Outlook, Excel, and Word 
  • Languages: English (written), German or French a plus
  • Former experience in electronic or cabling industry would be a plus

Qualification: Bachelor Degree in Engineering (Ideally Electronics or Mechanics)

Functional Area: ITES/BPO/KPO/Customer Service

Location: Mumbai (Bombay) (Maharashtra, India)

If you profile as well as your motivations fit in with the above description, then we re looking forward to receiving your complete application (motivation letter, CV in English, work certificate and diplomas) by email, Sameer Naik. All applications will be dealt with confidentiality.


PT Instruments Pvt. Ltd.
204-D, Twin Arcade, Military Road, Marol,
Andheri (East), Mumbai - 400 059, India

Website: www.lemo.com
Job Ad publication date: 25 Nov 2020  

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